Head of Technical Programme Management
Company: Amazon Web Services, Inc. - A97
Location: Issaquah
Posted on: October 4, 2024
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Job Description:
Amazon Web Services ("AWS") has been the world's most
comprehensive and broadly adopted cloud platform. AWS Sales,
Marketing, and Global Services (SMGS) is responsible for driving
revenue, adoption, and growth from the largest and fastest growing
small- and mid-market accounts to enterprise-level customers
including public sector. This team is diverse, it builds and
supports products, applications for AWS sellers, manages large
scale infrastructure of 1P and 3P platforms. The AFX (AWS Field
Experience) team with in SMGS, is looking for a passionate,
innovative, committed Sr. Technical Program Manager, you will
ensure the teams are delivering the highest quality products and
services predictably while meeting the technical needs of our
community. As well as partner with product managers and
stakeholders to help support the strategic deliverables while
working with engineering to support important technical efforts.
The role will require constant balance between long term product
vision along with addressing immediate needs, driving an
incremental approach that is metrics and data driven. It will
require communicating effectively with leaders across Director and
VP level on a regular basis while ensuring that the teams are
aligned and stakeholders are aware of key performance indicators.
The role is a hybrid of having deep technical knowledge and being
instinctive on how to enable the most effective Field organization
on earth to delight AWS customers. We accomplish this by delivering
a best-in-class Field experience through: * Integrated,
personalized experiences * Secure data and contextualized insights
supporting the entire customer journey * Machine learning and
generative AI (GenAI) to deliver a step change in Field
productivity and customer experience.
You will be responsible for overall coordination, quality and
productivity and will be the primary point of contact for
world-wide stakeholders of programs that you run. Partner with
developers, architects and QAE/SDET teams to design, build and
implement enterprise Salesforce cloud solutions to enable
successful delivery of programs to business.
- Facilitate and oversee code review sessions to ensure design and
configuration is consistent across the applications and standards
have implemented.
- Provide expertise on capacity management, level-of-effort
estimation, task tracking and assignment.
- Collaborate with partner teams to define deliverables, roadmaps,
accompanying documentation for projects and programs.
- Work with a cross-functional scrum teams to deliver projects in
iterative release cycles.
- Identify, anticipate, assess, track and mitigate issues, risks,
roadblocks and escalations at multiple levels.
- Create, maintain and communicate project status, metrics to
stakeholders.
We have a team culture that encourages innovation and we expect
team members and management alike to take high degree of ownership
for their program vision and execution of ideas. You will be
joining a team that is diverse and experienced in all aspects of
Salesforce Development and are willing to collaborate with and
mentor new members. We are looking for someone that is a
self-starter, someone that approaches complex business questions
with data and curiosity, and a person that dives below the surface
to identify the root cause and "so what" rather than just
superficial trends.
Amazon Web Services (AWS) is the world's most comprehensive and
broadly adopted cloud platform. We pioneered cloud computing and
never stopped innovating - that's why customers from the most
successful startups to Global 500 companies trust our robust suite
of products and services to power their businesses.
Our employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon (gender diversity) conferences,
inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to
become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional.
When we feel supported in the workplace and at home, there's
nothing we can't achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for
driving revenue, adoption, and growth from the largest and fastest
growing small- and mid-market accounts to enterprise-level
customers including public sector.
Bachelor's degree computer science and or related field, or
equivalent experience.
- 5+ years of technical program management working directly with
software engineering and cross functional teams experience
- 3+ years of software development experience
- Proficiency in project/program management tools, standards and
practices
Track record of successfully delivering complete systems (hardware,
firmware, software) on time, to scope, with high quality.
- Ability to regularly engage with senior stake holders and
influence across the organization.
- Work experience in Salesforce and or any CRM systems
- 5+ years of project management disciplines including scope,
schedule, budget, quality, along with risk and critical path
management experience - Experience managing projects across cross
functional teams, building sustainable processes and coordinating
release schedules
- Experience defining KPI's/SLA's used to drive multi-million
dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate
on the basis of race, national origin, gender, gender identity,
sexual orientation, protected veteran status, disability, age, or
other legally protected status. For individuals with disabilities
who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and
other forms of compensation may be provided as part of a total
compensation package, in addition to a full range of medical,
financial, and/or other benefits.
Keywords: Amazon Web Services, Inc. - A97, South Hill , Head of Technical Programme Management, IT / Software / Systems , Issaquah, Washington
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