Enterprise IT Operations Manager

Company: DevSelect
Location: Seattle
Posted on: November 8, 2024

Job Description:

Position: Enterprise IT Operations Manager
Number of openings: 1
Type: Contract / Contract-to-hire
Industry: Manufacturing / Services
The Enterprise IT Ops Manager role is tasked with architecting, designing, planning, organizing, and implementing enterprise-wide, scalable technologies to support overall corporate IT operations and ensure the stable operation of the company's IT computing, storage, networking, and other mission-critical technology platforms. This role also maintains and establishes enterprise-wide standardization and operational documentation for all corporate IT systems, services, servers, storage, data networks, voice networks, and data protection. This role requires a highly motivated leader with robust infrastructure experience and a proven track record for success in delivering high performance, continuous improvement, and customer satisfaction. This is both a leadership role and hands-on technical role. It involves developing and leading a technical team as well as managing budgets and delivering projects on time and on budget.
Responsibilities include:

• 
  
• Lead the Enterprise Platforms team that includes infrastructure, Operations, Security, and Networking. Provide leadership, management, direction, coaching, and motivation.
  
• Lead the design and implementation of all corporate infrastructure solutions including, but not limited to security, LANs, WANs, Internet/intranet connectivity, wired and wireless connectivity, switches, routers, firewalls, storage, servers, and virtualization technology.
  
• Manage the corporate Unified Communications infrastructure.
  
• Lead the design, development, and implementation of on-premise and cloud-based initiatives with an emphasis on standards and best practices to ensure internal/external systems are scalable, reliable, secure, supportable, and achieve IT, business, and budgetary objectives.
  
• Proactively develop technological solutions to address problems that arise, improve efficiency, streamline functions, and improve productivity of the organization's IT infrastructure.
  
• Ensure business continuity through the implementation of best practice security principles to prevent confidential data from being exposed to unauthorized users.
  
• Ensure technology documents, maintenance agreements, and service contracts related to technology operations and/or technology services are evaluated, updated, and processed.
  
• Establish relationships and manage 3rd party vendors around both ongoing operations and solutions/engineering. Oversee managed solutions and contractual services.
  
  Requirements
  
  • 
    
  • Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent business experience. Minimum 7 years' IT experience. 2+ years' experience managing people.
    
  • Strong technical background in all areas involved in building an infrastructure dedicated to deliver scalable compute, storage, network, and voice services at high availability and resiliency levels.
    
    • 
      
    • System and Network Security - IPS/IDS, Firewalls, Anti-virus, Encryption Databases.
      
    • Network design, management, and Monitoring - LAN, WAN, WLAN.
      
    • Business Continuity - Backup, Recovery, Archival, Fail-over.
      
    • Server and Storage Systems, including infrastructure as a service.
      
      
      
    • A good understanding of Payment Card Industry Data Security Standard (PCI DSS) is helpful.
      
    • Demonstrated leadership in proactively providing solutions, taking initiative, and exhibiting customer service excellence.
      
    • Strong team and time management skills; Strong analytical and decision-making skills with proven ability to manage complex tasks.
      
    • Excellent verbal, written and interpersonal communication skills with ability to collaborate internally, cross-functionally, and across management levels in formal and informal settings.
      
    • Continuous learning agility to maintain up-to-date knowledge of emerging support tools and technologies; Flexibility to perform in an ever-changing work environment.
      
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Keywords: DevSelect, South Hill , Enterprise IT Operations Manager, Executive , Seattle, Washington