Health Services Program Manager
Company: Redwood Family Care Network
Location: Seattle
Posted on: October 7, 2024
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Job Description:
Changing Lives Shaping The Future
Health Services Program Manager - Supported Living Services
Based out of Lynnwood Office - Visits Programs in North King County
and Snohomish County.
Job Title:
Health Services Program Manager
Salary:
67, On-Call Stipend
Shifts Needed:
Monday-Friday & Rotating On-Call
Job Status:
Salary
Schedule:
Monday-Friday 08:00AM-4:00PM
Redwood Family Care Network
is an innovative leader in delivering person-centered home and
community-based services to individuals with intellectual and
developmental disabilities.
Our Mission is to provide World Class
person-centered services, supports and advocacy for individuals in
positive and life-enriching environments.
Redwood Family Care Network takes a ZERO tolerance stance on abuse
and neglect. Any allegations will be reported to the proper
authorities.
We are committed to the Health and Safety of the individuals we
support.
O
ur employees share a passion for making a positive impact in the
lives of others.
We are looking for individuals who share our Mission, Vision, and
Core Values.
All applicants are subject to a background check. Once a
conditional offer is made and a background check has been
completed, if Redwood Family Care Network is concerned about a
conviction that is directly related to the job, we reserve the
right to withdraw the offer of employment.
SUMMARYThe Health Services Program Manager is a critical team
member monitoring the overall medical coordination of individuals
with intellectual and developmental disabilities. This role
provides support to the interdisciplinary team in the areas of file
management, administrative and operational functions and serves as
a liaison to the medical community. Works closely with internal and
external partners to support the medical needs of clients in the
company's care.
This role is specifically intended to provide direct support to the
Washington supported living program. "Supported living" means
instruction, support, and services provided by service providers to
clients living in homes that are owned, rented, or leased by the
client or their legal representative. This role falls into the
category of client services which means instruction and support
services that service providers are responsible to provide as
identified in the client's individual support plan. "Individual
instruction and support plan" means a plan developed by the service
provider and the client.
ESSENTIAL DUTIES AND RESPONSIBILITIESWork collaboratively with the
WA Residential Director to ensure our clients are receiving a good
quality of service and their needs are met.Develop and maintain
expert knowledge of regulatory requirements pertaining to medical
needs, guidelines, laws, etc. in the supported living field.
Re-train DSP's as needed when medical errors occur or trends are
noted.
Communicate with the Nurse Delegation Team, DDA and medical
professionals regarding individual care, including written and
verbal correspondence.
Receives notifications of all incident reports across departments
(Residential, HomeCare, Vocational) involving clients.
Investigates all incident reports involving clients, interview
staff to collect necessary documentation, create a detailed report
before scheduling a meeting with the Regional Director and Director
of the department.Generate reports and provide recommendations
during leadership meetings in regards to incident reports and/or
behaviors.
Manage Nurse Delegation by ensuring clients requiring delegated
tasks are scheduled for required visits, documentation is received
and up to date and that ample qualified staff are delegated to
complete delegated tasks.Maintain medical records as required by
regulatory guidelines.
Report suspicions of abuse/neglect/exploitation per guidelines.
Complete and remain current in First Aid, CPR, Therapeutic Options,
Infection Control and Bloodborne Pathogens Training.
Monitor health needs, including medications, special diets, and
notify supervisors of any outstanding needs.
Attend Supervisor meetings, chaired by the WA Residential Director
to review medical matters pertaining to the facilities/clients as
requested.
Provide Lift and Transfer assistance training (may include
non-ambulatory individuals) requiring ability to bear and maneuver
up to 50 or more pounds of unbalanced weight.
Work with the WA Residential Director to respond to corrective
action in regards to medical compliance within required time
frames.Ensure that each facility has the needed medical
documentation and forms
Ensures each facility has updated and relevant medical and
medication protocols and provides staff training as needed.
Regularly review on-site medications and medical documentation.
Upload medical documentation into client files within one week of
completion
Communicate with Client Guardians and Case Managers as needed
regarding medical appointments, medication changes and needed
procedures.
Work with the WA Compliance Director to ensure we are in compliance
with all required dates: Medical appointments, consent forms,
etc.Checks in cycle medications. Record and implement medication
changes in the facilities.
Coordinate with supervisors to ensure medical appointments are
being completed and that medical documentation is being completed
properly.
Attends appointments as needed for new client PCP set up, mental
health or behavioral needs
Enter scheduled client appointments into tracking systems.
Attend medical appointments as needed for clients with high medical
needs.
Scan appointment information to third parties as requested.
Coordinate with the WA Compliance Director to conduct one full
medical QA monthly for each facility.
Provide disciplinary action with staff and program supervisors as
needed for documentation, cleanliness of homes and overall
compliance in regards to medical concerns.Set up new client
pharmacy agreements, personal care supplies, medical appointments,
dental appointments and mental and/or behavioral health
appointments.
Records and maintains client information such as personal data in
databases and files.
Schedule nurse delegation for staff identified as needing it by
Program Supervisors. Ensure proper documentation for nurse
delegation is completed and on-site.
Monitor required dates for upcoming medical appointments, care
plans and consents.
Create and modify documentation forms for clients as needed for
medical tracking
Review medical documentation to ensure follow ups are scheduled and
treatment plans are completed prior to filing in client
retention.Review client plans for accuracy regarding medications,
medical support needs and hygiene support needs
Ensure clients have needed hygiene supplies by
setting up accounts and ensuring staff know how and when to order
supplies as needed
Manage all MARS between the pharmacy and within our database as
needed.
Work with Directors to ensure COVID response plans are being
followed for the whole company.
Manages COVID reporting to state and local health departments for
all departments.
Ensure staff credentials are emailed or faxed to nurse delegators
for all departments.
Ensure nurse delegation information is up to date and accurate in
client homes for all departments.
Monitors client dates for expiring care plans, consents and
medication treatment for all departments.
Other duties as assigned.
PREFERRED SKILLSAbility to identify potential areas of compliance
vulnerability and risk, assists in developing/implementing
corrective action plans for resolution of problematic issues, and
provides general guidance on how to avoid or deal with similar
situations in the future.Experience with medications and medical
information for vulnerable populations.
Ability to act as an independent review and evaluation body to
ensure that compliance issues/concerns within the organization are
being appropriately evaluated, investigated and resolved.Ability to
build great working relationships with employees and communicate
effectively.
Ability to write reports, business correspondence, and procedure
manuals.
Ability to calculate figures and amounts. Knowledge of computer
spreadsheet programs, word processing software, and the ability to
learn new programs effectively.
WORK ENVIRONMENTHalf of the work environment for this position is a
fast paced work environment that requires multitasking, working
under pressure, self directed and frequent interruptions.Half of
the work is done in the field, including driving to client's homes
in multiple counties and cities.
Must be able to lift and/or transfer a minimum of 50 pounds.
Frequently required to talk and hear. Quiet to moderate noise level
in work environment.
Often required to sit for long periods of time, use hands and
fingers to handle.
While performing the essential functions of this job, the employee
will be exposed to clients who may ask inappropriate personal
questions, display socially unacceptable behaviors, use profanity
and sexually explicit phrases, make insulting remarks or threats,
and exhibit defiance, dishonesty, and assaultive
behaviors.EDUCATION AND/OR EXPERIENCE
Certified Medical Assistant License and 1-year field experience
(or)
Licensed Practical Nurse and 1-year field experienceTwo years
specialized training emphasizing Social Services, at least three
years' experience working within a business, social services, or
educational setting.
LIMITATIONS AND DISCLAIMERThe above job description is meant to
describe the general nature and level of work being performed; it
is not intended as an exhaustive list of all duties,
responsibilities and required skills for the position. Employees
will be required to follow any other job-related instructions and
to perform other duties requested by their supervisor in compliance
with Federal and State Laws.Requirements are representative of
minimum levels of knowledge, skills and/or abilities necessary to
perform each duty proficiently. Continued employment remains on an
"at-will" basis.
Compensation & Benefits:
Medical, Vision and Dental Insurance
Voluntary Short-term and Long-term Disability
Voluntary Accident, Critical Illness and Hospital Indemnity
Employee Assistance Program (EAP)
Company Paid Basic Life Insurance & ADD
plus
Voluntary Life Insurance
Accrued Paid Time Off (PTO Vacation & Sick Time)
Unlimited Peer Referral Program
Payday on demand through Dayforce Wallet
Working Advantage employee discount program
Health Savings Account (HSA)
Flexible Savings Account (FSA)
401(K)
Capella University Discount
Requirements & Qualifications:
Certified Medical Assistant License and 1-year field experience
(or)
Licensed Practical Nurse and 1-year field experienceTwo years
specialized training emphasizing Social Services, at least three
years' experience working within a business, social services, or
educational setting.
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Assisted Living Manager, Location:Seattle, WA-98145
Keywords: Redwood Family Care Network, South Hill , Health Services Program Manager, Executive , Seattle, Washington
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