QUALITY ASSURANCE MANAGER- LYNNWOOD
Company: Redwood Family Care Network
Location: Bellevue
Posted on: October 5, 2024
Job Description:
Health Services Program Manager-Lynnwood
Salary: $67,724.80 Annually
Schedule: Monday-Friday 8:30AM - 5:00 PMRedwood Family Care Network
-is an innovative leader in delivering person-centered home and
community-based services to individuals with intellectual and
developmental disabilities. -Our Mission is to provide World Class
person-centered services, supports and advocacy for individuals in
positive and life-enriching environments. - -Redwood Family Care
Network takes a ZERO tolerance stance on abuse and neglect. Any
allegations will be reported to the proper authorities. We are
committed to the Health and Safety of the individuals we support. -
-Our employees share a passion for making a positive impact in the
lives of others. -We are looking for individuals who share our
Mission, Vision, and Core Values. -Benefits: Full-Time
Comprehensive benefits options
including; medical, dental, vision, life, STD, LTD, hospital
indemnity, critical illness, and accident insurance. -HSA, Health
Care FSA and Dependent Care FSAEAP (Employee assistance
program)Employee discount programPTO (Paid time off)Dayforce Wallet
Daily PayPre-Tax 401(k)After-Tax RothTuition discount through
Capella UniversityAll applicants are subject to a background check.
Once a conditional offer is made and a background check has been
completed, if Redwood Family Care Network is concerned about a
conviction that is directly related to the job, we reserve the
right to withdraw the offer of employment. - -OUR EMPLOYEES ARE
HAPPY HEREWe have over 400 employees, and thanks to our amazing
team we have been able to provide support and services to over 200
people across all our service lines within Washington State.WE HAVE
GREAT BENEFITSEmployees scheduled for 30+ hours/week are eligible
for company- sponsored benefits (health, dental, vision). Employees
earn paid time off hours by each department's requirement of time
worked.WE OFFER A DIVERSE ENVIRONMENTSAILS Washington is an
Affirmative Action/Equal Opportunity Employer with a strong
commitment to diversity. We work hard to provide a safe, inclusive
environment for our employees and individuals served
alike.SUMMARYThe Health Services Program Manager is a critical team
member monitoring the overall medical coordination of individuals
with intellectual and developmental disabilities. This role
provides support to the interdisciplinary team in the areas of file
management, administrative and operational functions and serves as
a liaison to the medical community. Works closely with internal and
external partners to support the medical needs of clients in the
company's care.This role is specifically intended to provide direct
support to the Washington supported living program. Supported
living means instruction, support, and services provided by service
providers to clients living in homes that are owned, rented, or
leased by the client or their legal representative. This role falls
into the category of client services which means instruction and
support services that service providers are responsible to provide
as identified in the client's individual support plan. Individual
instruction and support plan means a plan developed by the service
provider and the client.ESSENTIAL DUTIES AND RESPONSIBILITIESWork
collaboratively with the WA Residential Director to ensure our
clients receive a good quality of service and their needs are
met.Develop and maintain expert knowledge of regulatory
requirements pertaining to medical needs, guidelines, laws, etc. in
the supported living field.Re-train DSPs as needed when medical
errors occur, or trends are noted.Communicate with the Nurse
Delegation Team, DDA and medical professionals regarding individual
care, including written and verbal correspondence.Manage Nurse
Delegation by ensuring clients requiring delegated tasks are
scheduled for required visits, documentation is received and up to
date and that ample qualified staff are delegated to complete
delegated tasks.Maintain medical records as required by regulatory
guidelines.Report suspicions of abuse/neglect/exploitation per
guidelines.Complete and remain current in First Aid, CPR,
Therapeutic Options, Infection Control and Bloodborne Pathogens
Training.Monitor health needs, including medications, special
diets, and notify supervisors of any outstanding needs.Attend
Supervisor meetings, chaired by the WA Residential Director to
review medical matters pertaining to the facilities/clients as
requested.Provide Lift and Transfer assistance training (may
include non-ambulatory individuals) requiring ability to bear and
maneuver up to 50 or more pounds of unbalanced weight.Work with the
WA Residential Director to respond to corrective action in regards
to medical compliance within required time frames.Ensure that each
facility has the needed medical documentation and formsEnsures each
facility has updated and relevant medical and medication protocols
and provides staff training as needed.Regularly review on-site
medications and medical documentation.Upload medical documentation
into client files within one week of completionCommunicate with
Client Guardians and Case Managers as needed regarding medical
appointments, medication changes and needed procedures.Work with
the WA Compliance Manager to ensure we are following all required
dates: Medical appointments, consent forms, etc.Checks in cycle
medications. Record and implement medication changes in the
facilities.Coordinate with supervisors to ensure medical
appointments are completed and that medical documentation is being
completed properly.Attends appointments as needed for new client
PCP set up, mental health or behavioral needsEnter scheduled client
appointments into tracking systems.Attending medical appointments
as needed for clients with high medical needs.Scan appointment
information to third parties as requested.Coordinate with the WA
Compliance Manager to conduct one full medical QA monthly for each
facility.Provide disciplinary action with staff and program
supervisors as needed for documentation, cleanliness of homes and
overall compliance in regards to medical concerns.Set up new client
pharmacy agreements, personal care supplies, medical appointments,
dental appointments and mental and/or behavioral health
appointments.Records and maintains client information such as
personal data in databases and files.Schedule nurse delegation for
staff identified as needing it by House Managers. Ensure proper
documentation for nurse delegation is completed and on-site.Monitor
required dates for upcoming medical appointments, care plans and
consents.Create and modify documentation forms for clients as
needed for medical trackingReview medical documentation to ensure
follow ups are scheduled and treatment plans are completed prior to
filing in client retention.Review client plans for accuracy
regarding medications, medical support needs and hygiene support
needsEnsure clients have needed hygiene supplies by setting up
accounts and ensuring staff know how and when to order supplies as
neededManage all MARS between the pharmacy and within our database
as needed.Work with Directors to ensure COVID response plans are
being followed for the whole company.Manages COVID reporting to
state and local health departments for all departments.Ensure staff
credentials are emailed or faxed to nurse delegators for all
departments.Ensure nurse delegation information is up to date and
accurate in client homes for all departments.Monitors client dates
for expiring care plans, consents, and medication treatment for all
departments.Other duties as assigned.PREFERRED SKILLSAbility to
identify potential areas of compliance vulnerability and risk,
assists in developing/implementing corrective action plans for
resolution of problematic issues, and provides general guidance on
how to avoid or deal with similar situations in the
future.Experience with medications and medical information for
vulnerable populations.Ability to act as an independent review and
evaluation body to ensure that compliance issues/concerns within
the organization are being appropriately evaluated, investigated,
and resolved.Ability to build great working relationships with
employees and communicate effectively.Ability to write reports,
business correspondence, and procedure manuals.Ability to calculate
figures and amounts. Knowledge of computer spreadsheet programs,
word processing software, and the ability to learn new programs
effectively.WORK ENVIRONMENTHalf of the work environment for this
position is a fast-paced work environment that requires
multitasking, working under pressure, self-directed and frequent
interruptions.Half of the work is done in the field, including
driving to client's homes in multiple counties and cities.Must be
able to lift and/or transfer a minimum of 50 pounds.Frequently
required to talk and hear. Quiet to moderate noise level in work
environment.Often required to sit for long periods of time, use
hands and fingers to handle.While performing the essential
functions of this job, the employee will be exposed to clients who
may ask inappropriate personal questions, display socially
unacceptable behaviors, use profanity and sexually explicit
phrases, make insulting remarks or threats, and exhibit defiance,
dishonesty, and assaultive behaviors.EDUCATION AND/OR
EXPERIENCECertified Medical Assistant License and 1-year field
experience (or)Licensed Practical Nurse and 1-year field
experienceTwo years specialized training emphasizing Social
Services, at least three years' experience working within a
business, social services, or educational setting. -LIMITATIONS AND
DISCLAIMERThe above job description is meant to describe the
general nature and level of work being performed; it is not
intended as an exhaustive list of all duties, responsibilities and
required skills for the position. Employees will be required to
follow any other job-related instructions and to perform other
duties requested by their supervisor in compliance with Federal and
State Laws.Requirements are representative of the minimum levels of
knowledge, skills and/or abilities necessary to perform each duty
proficiently. Continued employment remains on an "at-will" basis.
-Work RemotelyNoWork Location: One location -Visit our Careers
website:
-https://jobs.dayforcehcm.com/en-US/redwood/CANDIDATEPORTAL -
-PandoLogic. Keywords: Quality Control / Quality Assurance Manager,
Location: Bellevue, WA - 98005
Keywords: Redwood Family Care Network, South Hill , QUALITY ASSURANCE MANAGER- LYNNWOOD, Executive , Bellevue, Washington
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